Privacy Policy

/Privacy Policy

Effective date: 1.04.2023
At Nationwide Surveyors, we are committed to protecting the privacy of all individuals who interact with our website, use our services, or otherwise provide us with their personal information. This policy applies to individuals, sole traders, partnerships, companies, and other organizations.

1. Introduction

By browsing, registering, or inquiring on this site, you consent to the collection, use, and transfer of your information as outlined in this policy.


2. Information We Collect

We collect various types of personal data when you interact with us, including:

  • Personal Identifiers: Name, surname, email address, phone number, postal address, property address.
  • Business Information (if applicable): Business name, address, email address.
  • Financial Information: Credit/debit card details (for payment processing).
  • Technical Data: IP address, browser type, device information, browsing history on our website, cookies.
  • Fieldworker Information (if applicable): Accreditation number, qualifications, VAT number etc.

3. How We Collect Your Personal Data

  • Directly from You: You provide information when you fill out forms, make orders, or contact us.
  • Automatically: We collect data through cookies and similar technologies as you interact with our website. This includes Google Analytics, which helps us analyse website traffic, improve user experience, and deliver targeted advertising.

4. Purposes for Processing Your Personal Data

We use your personal data for the following purposes:

  • Providing and Improving Our Services: Delivering services, fulfilling orders, and improving website functionality.
  • Customer Communication: Contacting you for customer service, providing updates, and sending marketing communications (with your consent).
  • Payment Processing: Processing payments for services.
  • Legal Compliance: Complying with legal and regulatory requirements.
  • Business Operations: Analysing website traffic, developing new products, and improving our business operations.
  • Personalised Advertising: Delivering targeted advertising, including through Google Ads, based on your interactions with our website and services.

5. Legal Basis for Processing Your Personal Data

We rely on the following legal bases for processing your personal data:

  • Contractual Necessity: For fulfilling orders, providing services, and processing payments. (Article 6.1.b UK GDPR)
  • Legitimate Interests: For improving our website, providing customer support, conducting marketing activities, and ensuring the security of our services. (Article 6.1.f UK GDPR)
  • Legal Obligation: For complying with applicable laws and regulations, such as anti-money laundering regulations. (Article 6.1.c UK GDPR)
  • Consent: For sending you marketing communications (where required). You have the right to withdraw your consent at any time.

6. Disclosure of Your Personal Data to Third Parties

We may share your personal data with:

  • Service Providers: Such as payment processors, data analytics providers (including Google Analytics), and marketing platforms (including Google Ads).
  • Fieldworkers and Third-Party Service Providers: To schedule appointments for service delivery.
  • Law Enforcement: To comply with legal requests.

7. International Data Transfers

We may transfer your data to recipients in countries outside the European Economic Area (EEA). When transferring data outside the EEA, we ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission.


8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and comply with legal and regulatory requirements.


9. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate information.
  • Erasure: Request the deletion of your personal data under certain circumstances.
  • Restriction: Request the restriction of processing your personal data.
  • Object: Object to the processing of your personal data.
  • Data Portability: Request the transfer of your personal data to another organization.
  • Withdraw Consent: Withdraw your consent to the processing of your personal data for marketing purposes at any time.

10. How to Exercise Your Rights

To exercise any of your rights, please contact us at info@nationwidesurveyors.org.uk


11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.


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